
FAQS
SHIPPING + RETURNS
WHAT IS YOUR RETURN/EXCHANGE POLICY?
We do not accept returns or exchanges at this time. All sales are final.
WHAT IF I WANT TO UPDATE OR CANCEL MY ORDER?
We are unable to change order details or cancel orders. We also are not responsible for incorrect shipping addresses, or items lost or damaged during shipping.
For additional help, please contact UPS customer service for any delivery/carrier issues- 1 (800) 742-5877
Return to sender packages will automatically be restocked and a store credit refund of your order value will be issued (shipping cost is deducted from store credit). If this happens, you are prompted to use your issued store credit to replace the order on our site—shipping costs may apply.
I'M HAVING ISSUES WITH TRACKING & DELIVERY
If your tracking number has not been updated after 3 business days, please reach out to us atcustomerservice@shopjustluxe.comwith your order no. and we will look into it.
I RECEIVED A DAMAGED/DEFECTIVE ITEM...
At Just Luxe, we make sure your items are sent in the best condition— but if you receive anything damaged or defected, pleasesend us an email right away atcustomerservice@shopjustluxe.com and provide a photo of the damage/defect.
GENERAL
BRAND AMBASSADORS/ COLLABS
If you're interested in collaborating with us, send an email to shopjustluxe@gmail.com
CAN I PICKUP MY ORDER?
We are virtual babe and only offer standard and express shipping at checkout.
WHEN IS THIS ITEM RESTOCKING?
Sign up + become VIP STATUS for all updates and restocks