We do not accept returns or exchanges at this time. All sales are final. 

We are unable to change order details or cancel orders. We also are not responsible for incorrect shipping addresses, or items lost or damaged during shipping. 

For additional help, please contact UPS customer service for any delivery/carrier issues- 1 (800) 742-5877

Return to sender packages will automatically be restocked and a store credit refund of your order value will be issued (shipping cost is deducted from store credit). If this happens, you are prompted to use your issued store credit to replace the order on our site—shipping costs may apply.

If your tracking number has not been updated after 3 business days, please reach out to us atcustomerservice@shopjustluxe.comwith your order no. and we will look into it.

At Just Luxe, we make sure your items are sent in the best condition— but if you receive anything damaged or defected, pleasesend us an email right away atcustomerservice@shopjustluxe.com and provide a photo of the damage/defect.

If you're interested in collaborating with us, send an email to shopjustluxe@gmail.com

We are virtual babe and only offer standard and express shipping at checkout.

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